Daily Archives: February 8, 2014

Korean Air (Update)

By | February 8, 2014
0 Comment

[February 08, 2014]  Back on November 05, 2013, I wrote on this blog about how the senior leadership of Korean Air demonstrated their core values with exceptional customer service.  Their mission remains “excellence in flight” and I will confirm that their customer service remains top-of-the-line.  Their leadership insists on only the best for all their passengers.  Having just… Read More »

Leader Feedback

By | February 8, 2014
0 Comment

[February 08, 2014]  Leader feedback on performance, attitude, and foresight is essential regardless of the maturity or position of a leader.  This feedback should ideally be from their immediate supervisor, their peers, those that work for them, and other stakeholders. The US Army uses what they call MSAF360 (Multi-Source Assessment and Feedback).  The system is good in providing… Read More »