Leadership Toolbox: Terms of Reference
[December 20, 2016] Confusion, chaos, and frustration will result from simple miscommunications and, unsurprisingly, is a fundamental problem whenever humans are involved with one another. At its most basic level, good leadership means establishing formal definitions in a leadership toolbox for selected concepts as a way to avoid potential misunderstandings; we call these terms of reference. Miscommunications will… Read More »