Sandwich Criticism between 2 Slices of Compliment
[January 9, 2020] Many techniques work well in delivering negative feedback. My dad, who worked his way up through the ranks of the Missouri Pacific Railroad (MOPAC), was fond of the Sandwich Technique.1 He told me that it was always best to surround criticism with compliments. It goes something like this, “Bob, you’re talented. You screwed up on… Read More »