Category Archives: Information

Magnanimous in Victory

By | June 12, 2014

[June 12, 2014] Playing little league baseball while growing up in the deep South brought with it a number of lessons in life. These lessons were to later translate into successful leadership traits that were to stay with me the rest of my military career. In fact, I think that was the point of the game; besides having… Read More »

Destructive Habits for Leaders

By | June 9, 2014

[June 09, 2014] Effective leadership means the leader should be regularly identifying and eliminating their bad habits; those that affect their leadership. Bad habits make it much more difficult to be successful leaders. Mountains of self-help articles and books are written, seminars given, and academic courses taken on how to eliminate bad habits.1 Leaders, of course, are subject… Read More »

Customer Service and Leadership (Part 3)

By | June 5, 2014

[June 05, 2014] In Part 1 and2, the connection between customer service and leadership was discussed (link here and here). I proposed that customer service varies somewhat by organization; and while that is true, the differences are mostly superficial. A great friend and retired military officer writes her customer-service philosophy … arranged as an inquiry. She asks, “The… Read More »