[June 10, 2014] On my way to JFK Airport in New York City last week, I discovered by accident a really good radio station that had Howard Schultz discussing the concept of success and how really difficult it can be. What intrigued was that the radio station was dedicated to leadership topics. Good leaders are always looking for… Read More »
[June 09, 2014] Effective leadership means the leader should be regularly identifying and eliminating their bad habits; those that affect their leadership. Bad habits make it much more difficult to be successful leaders. Mountains of self-help articles and books are written, seminars given, and academic courses taken on how to eliminate bad habits.1 Leaders, of course, are subject… Read More »
[June 08, 2014] Sometime in the past few days theLeaderMaker.com website had the “Archives” and “Search” go missing from the sidebar. It’s not just the inconvenience but also not knowing – there were no error messages or warnings. Running a blog site is always full of Internet tribulations but I still enjoy all of it, of course. Thanks… Read More »
[June 08, 2014] Lately, in senior political and military circles, there have been discussions about a new type of war, a “new cold war” with China and Russia. This may seem a bit odd given what we are hearing about Russia’s efforts in the Ukraine or China’s involvement in disputes over several islands. Leadership however means clarity and… Read More »
[June 07, 2014] Many authorities on education think they have the answer to teaching leadership for the 21st Century. Generally, their desire and motivation is present to teach basic and advanced leadership principles. They may have much of the answer right. For educators trying to predict what the future will hold for leaders is not an exact science… Read More »
[June 05, 2014] In Part 1 and2, the connection between customer service and leadership was discussed (link here and here). I proposed that customer service varies somewhat by organization; and while that is true, the differences are mostly superficial. A great friend and retired military officer writes her customer-service philosophy … arranged as an inquiry. She asks, “The… Read More »
[June 05, 2014] From Al Emara Studio1 we get pictures and information from what is being called “a captured American soldier” in Afghanistan. What would normally be good news is surrounded in controversy and involves some very emotional responses across the political spectrum. Why? The fact is there is some mystery on how it came about that the… Read More »
[June 04, 2014] From time to time we recognize certain important events to pay our respects to those who were there and to acknowledge the importance of those events. It is not the date of import, but that it gives us a reminder of those events and the significant impact on our lives. The knowledge of history allows… Read More »
[June 04, 2014] In Part 1, the link between customer service and leadership was discussed (link here). I proposed that customer service varies somewhat by organization; the basics however are largely the same. A retail business for example may be different in their customer service than the military. Today, I will make this comparison. Oh, what about my… Read More »
[June 03, 2014] Last year I was at the New York Department of Motor Vehicles (DMV) to get a new driver’s license and car plates. Nationwide DMVs have a bad reputation for historically terrible customer service. Interestingly, DMVs are used as an example in public service seminars as the classic case of how not to give good customer… Read More »