[November 19, 2014] One of the strongest tools in a leader’s toolbox are formal decision-making processes. The benefits to having a systematic tool that is proven helpful to leaders in making decisions or solving problems are enormous. Regardless of the specific process chosen, there are a number of guidelines that should be followed to maximize the likelihood of success.
We already know that certain processes work better than others in a given environment. Some tools, for example, are simple and designed to provide an aid to a fast decision. This may not be appropriate under some circumstances. Here are a few tips on how to maximize your use of decision-making processe
1. Use a process that has a successful history of producing good results with your team.
2. Ensure there is discipline to stick to the process and not be sidetracked on some unimportant point.
3. Have a transparent process that allows stakeholders to convince themselves that problems can be aired in the open and not swept under the rug.
4. Involve as many stakeholders as feasible. This may take some convincing and gentle coercion.
5. Minimize assumptions to only those that cannot be substantiated and understand the risks associated with them.
6. Avoid groupthink – the tendency of members of a group to conform to the prevailing options of the group.
7. Have an experienced team leader oversee the process. This leader must know the process, have experience with it, and fully understand the guidance provided.
8. Remain unbiased.
Regardless of the decision reached or problem solved, the end result should be feasible, acceptable, and suitable. There is no use for a wild and unrealistic proposal coming from the decision-making process. These formal processes are resource intensive. Don’t waste people’s time.